Refund policy

Returns & Refunds

We want you to be happy with your product! If you’re not, you have 30 days from delivery to request a return.

Eligibility
To qualify, the item must be unused, clean, and returned with all parts in original packaging.  

How to start a return
Email us at support@plainsightco.shop with your order number and the reason for the return. We’ll reply with return instructions. Items sent back without first contacting us will not be accepted.

Return shipping
Return shipping is paid by the customer unless the item arrived damaged or defective.

Damaged, defective or wrong item
If your order arrives damaged, defective, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, your choice, and you won’t need to pay for return shipping. 

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges, if any, are non-refundable.

Exchanges
Want a different color? Return the original following the steps above and place a new order.

Questions
Email support@plainsightco.shop