Shipping policy

Shipping

Where we ship
We currently ship within the United States only, including APO/FPO addresses.

Processing time
Orders are made and packed in the USA and ship within 3–5 business days of purchase (Monday–Friday, excluding holidays). You’ll get a confirmation email with tracking as soon as your order ships.

Shipping cost & delivery time
Free standard shipping on all US orders. Standard delivery usually takes 3–7 business days after the order ships. Any other options or rates are shown at checkout.

Discreet packaging
Every order ships in a plain outer box. The shipping label shows no product name or description.

Tracking
Tracking is included with every order. If your tracking hasn’t updated in 5 business days, email us and we’ll look into it.

Lost or stolen packages
We’re not responsible for packages marked as delivered by the carrier. If yours shows delivered but you can’t find it, check with neighbors and your local post office first, then email us and we’ll help you file a claim with the carrier.

Wrong address
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address, we’ll re-ship it once you pay the new shipping cost.

Questions
Email support@plainsightco.shop